Types of Conversational AI: Drive the Future of Digital Interaction
Conversational AI is changing how businesses engage with customers, employees, and partners. By enabling human like interactions at scale, these technologies are reshaping service delivery, marketing, and internal operations. Let’s explore the types of conversational AI that power modern communication and the challenges of conversational AI organizations must address to harness its full potential. What Are the Types of Conversational AI? Chatbots - Chatbots are rule based conversational systems designed to follow pre programmed scripts. They are ideal for handling frequently asked questions, guiding users through menus, and providing instant responses in structured scenarios. Virtual Assistants - Virtual assistants, like Siri, Alexa, or Google Assistant, use advanced natural language processing (NLP) to understand context, learn from interactions, and deliver more dynamic and flexible responses. These assistants support tasks ranging from setting reminders to controlling smart...